Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Email address and name
• Organization information
• Email content for AI processing (when you use our AI features)
• Usage data and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Generate AI-powered email responses
• Communicate with you about our services
• Analyze usage patterns to improve our platform
• Ensure security and prevent fraud

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy:

• With service providers who assist in our operations
• When required by law or to protect our rights
• With your consent for specific purposes

4. Third-Party Services

Our service integrates with third-party platforms including:

• Google Gmail: For email management and draft creation
• OpenAI: For AI-powered email generation
• Supabase: For data storage and authentication
• Facebook Messenger: For receiving and responding to customer messages
• Twilio: For WhatsApp messaging integration
• Live Chat Widget: For real-time website chat support

These services have their own privacy policies that govern their use of your information.

5. Facebook Messenger Integration

When you connect your Facebook Page to ReplyOnce, we access and process the following data:

• Messages sent to your Facebook Page via Facebook Messenger
• Your Facebook Page name and Page ID
• Facebook User IDs to maintain conversation threads
• Page Access Tokens to send messages on your behalf

How we use Facebook data:

• To receive and display customer messages in your unified inbox
• To send your replies back to customers via Facebook Messenger
• To maintain conversation history and context
• To provide customer support analytics and insights

We do not:

• Access your personal Facebook profile information
• Post to your Page without your explicit action
• Share your Facebook data with third parties for marketing
• Use Facebook data for advertising purposes

6. WhatsApp Integration

When you connect WhatsApp via Twilio to ReplyOnce, we access and process the following data:

• Messages sent to your Twilio WhatsApp number
• Customer phone numbers (in WhatsApp format)
• Twilio message IDs and metadata
• Media attachments sent via WhatsApp

7. Live Chat Widget

When you install the ReplyOnce Live Chat Widget on your website, we collect and process the following data from your website visitors:

• Messages sent through the chat widget
• Visitor ID (randomly generated identifier)
• Name and email (if provided by visitor)
• Browser information and page URL
• Session data and conversation history

8. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of certain communications
• Request a copy of your data

11. Cookies and Analytics

We use cookies and similar technologies to improve your experience, analyze usage patterns, and provide personalized content. We use analytics tools to understand how our service is used.

12. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have any questions about this privacy policy, please contact us at our contact page.