Terms and Conditions

1. Acceptance of Terms

By accessing and using ReplyOnce ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ReplyOnce is an AI-powered omnichannel customer support platform designed for travel and tourism businesses. The service includes:

• Unified inbox for email, WhatsApp, live chat, and Messenger
• AI-generated response drafts and automation
• Team collaboration tools
• Integration with travel booking systems
• Knowledge base and customer context management

3. User Account

To use our service, you must create an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

4. Acceptable Use

You agree not to use the service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited, or unauthorized communications
• Impersonate any person or entity
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any part of the service
• Use the service for any illegal or unauthorized purpose

5. AI-Generated Content

Our service uses artificial intelligence to generate responses and automate customer interactions. You acknowledge that:

• AI-generated content should be reviewed before sending
• You are responsible for all content sent from your account
• AI responses may not always be accurate or appropriate
• You should verify important information before relying on it

6. Data and Privacy

Your use of the service is also governed by our Privacy Policy. By using the service, you consent to the collection and use of your information as outlined in our Privacy Policy.

7. Intellectual Property

The service and its original content, features, and functionality are owned by ReplyOnce and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Third-Party Services

Our service integrates with third-party services including Gmail, OpenAI, Twilio, and others. Your use of these third-party services is subject to their respective terms of service and privacy policies.

9. Service Availability

We strive to maintain high availability but do not guarantee that the service will be available at all times. We may experience downtime for maintenance, updates, or unforeseen circumstances.

10. Limitation of Liability

To the fullest extent permitted by law, ReplyOnce shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

11. Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the service or the information, content, materials, or products included.

12. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

14. Governing Law

These terms shall be governed and construed in accordance with the laws of the jurisdiction in which ReplyOnce operates, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at our contact page.